FAQs

Q. How long will my order take to arrive?

A. Overall  full delivery timescales are 10-60 working days to arrive but typical shipping times are 5-20 working days. Delivery timescales can take longer during busy times of the year so it may be necessary to allow longer during these busy periods. Order Processing times can be 2-3 working days before the order is ready for shipping.

 

 

Q. I made a large order but not all the items have arrived yet?

A. We may ship items out individually so that you receive the items quicker, and also to avoid you waiting for items that may take a little longer. Rest assured, all your items will arrive, just that they may arrive separately.

 

Q. Are there any other costs I need to pay?

A. With any Free Products We only ask customers to cover the small packaging and shipping costs to ship their order (around $10.00 to anywhere in the world). Success Module nor its collaborators can be held responsible for any custom charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay any extra costs. 

  

Q. Where will my order be dispatched from?

A. Orders are dispatched from Asia, the US or Russia, depending on the product supplier and your location, this allows us to skip out any unnecessary overheads and pass on our discounts directly to customers.

 

Q. Who delivers my item(s)?

Your items are fulfilled by our central service centre and will reach you via your local postal service for you area. All items are not tracked so please allow the full timescales as quoted for delivery.

  

Q. Do you sell my details to any other companies?

A. We value your trust. Your personal details will never be sold to third parties.

 

Q. How safe is it to place an order on your site, will you have access to my bank details?

A. Your card details are secure, payments are processed through Payfort (an Amazon Company)

 

Q. Can I return any items that i have purchased?

A. Yes certainly items can be returned but only if the item is faulty, if it is just down to change of mind then we are sorry but we cannot accept these products back. Any returns postage must be covered by the customer. 

 

Q. Can i change the the details i entered for my order such as delivery address or name on the parcel?

A. Once an order is placed no details can be amended on any order

  

Any other questions then please do not hesitate to contact us here at Success Module via email at successmodule@project-imec.com